Frequently Asked Questions
Everything you need to know about shopping with Sususummer
What are your shipping times and costs?
We offer standard and expedited shipping options. Standard shipping typically takes 5-10 business days, while expedited takes 2-4 business days. Shipping costs are calculated at checkout based on your location and order size.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all tags attached. Please contact our support team to initiate a return authorization.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, Sususummer ships to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the recipient.
What should I do if I receive a damaged item?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund immediately.